Contact Us

Talk to us

Email — support@nicedony.com This reaches us fastest and is the best way to get help with an order. We answer within one business day, Monday to Saturday. Include your order number if you have one.

Phone — +86 133 5297 1056 Our workshop line, staffed during Chinese working hours (GMT+8). Email is usually quicker if you are writing from the Americas or Europe.

Where we are

Nicedony No. 10 Keji Road, Jingcheng Village Zhangzhou City, Fujian 363000 China

We also hold stock in Tucson, Arizona for our United States customers. That warehouse is not open to visitors, but it is why US orders on our one-of-a-kind pieces arrive in 3–5 days with no customs to clear.

What we can help with

Before you buy — Ask us anything about a piece: its exact weight, how the stone reads in daylight, whether a particular carving suits what you have in mind. We photograph every item individually, and we are happy to send extra photographs of any piece before you commit.

Commissions — We carve to order. Tell us the stone, the subject and the rough size and we will tell you what is possible and what it costs.

Wholesale and trade — Email us with an idea of quantity and the pieces you are interested in.

After your order — Tracking, delivery questions, returns. See our Shipping Policy and Refund Policy for the details.